Refund & Cancellation Policy

Last Updated: October 26, 2025

This Refund and Cancellation Policy outlines our policies regarding refunds, cancellations, and returns for Innerself services. By making a purchase, you agree to this policy.

Service Provider Information

1. Overview

Innerself offers digital products and services that are delivered immediately upon purchase. Due to the nature of digital content and AI-generated products, our refund policy is designed to balance customer satisfaction with the reality of instant delivery.

2. Products and Pricing

2.1 Free Service

• Basic Personality Assessment: Free of charge
• Includes questionnaire and basic personality insights

2.2 Paid Products

• Fantasy Set: $4.99 USD (one-time payment)
• Includes AI-generated fantasy images collection
• Instant delivery upon successful payment

3. General Refund Policy

3.1 Digital Content - All Sales Final

Once digital content has been generated and delivered, all sales are final.

This is because:

• Content is generated using paid AI services (OpenAI, Google Gemini) immediately upon purchase
• Digital products are delivered instantly and cannot be "returned"
• You have received the full product once generation is complete

3.2 Exceptions

We will consider refunds in the following circumstances:

• Technical failures: Payment processed but content not delivered
• Duplicate charges: Charged multiple times for the same product
• Service outage: Our service was completely unavailable at the time of purchase
• Billing errors: Charged incorrect amount

4. How to Request a Refund

4.1 Timeframe

Refund requests must be submitted within 48 hours of purchase to be considered.

4.2 Required Information

To request a refund, contact us (see email at the top of this page) with:

• Your email address (if provided during payment)
• Date and time of purchase
• Transaction ID or payment confirmation
• Detailed description of the issue
• Screenshots (if applicable) showing the problem

4.3 Review Process

We will review your request within 5 business days and respond via email with:

• Approval or denial of refund
• Reason for decision
• Expected refund timeline (if approved)

4.4 Refund Processing

Approved refunds will be processed within 5-10 business days to your original payment method via Stripe.

Note: Bank processing times may add additional delays (typically 3-5 business days).

5. Cancellation Policy

5.1 Before Purchase

You may cancel your purchase at any time before clicking the final payment button. Simply close the payment window or navigate away.

5.2 During Payment

If you're redirected to Stripe's payment page, you can cancel by:

• Clicking the "Back" or "Cancel" button on the Stripe page
• Closing the browser window
• Not completing the payment form

No charges will be made if payment is not completed.

5.3 After Payment

Once payment is processed and content generation begins, cancellation is not possible because:

• AI content generation starts immediately
• Costs are incurred for AI processing
• Digital content is delivered within seconds/minutes

6. EU Consumer Rights

6.1 Right of Withdrawal (14-Day Cooling-Off Period)

Under EU Consumer Rights Directive (2011/83/EU), consumers in the European Union have the right to withdraw from distance contracts within 14 days without giving any reason.

6.2 Exception for Digital Content

However, this right does not apply when:

• Digital content is fully performed (delivered)
• With the consumer's prior express consent
• With the consumer's acknowledgment that they lose their right of withdrawal

6.3 Your Consent

By clicking "Purchase Fantasy Set" and completing payment, you:

• Expressly consent to immediate content generation and delivery
• Acknowledge that you will lose your right of withdrawal once content generation begins
• Agree that the digital content will be fully performed upon delivery

This consent is required under Article 16(m) of the EU Consumer Rights Directive.

7. Non-Refundable Circumstances

Refunds will NOT be granted in the following cases:

• Change of mind: After content has been delivered
• Subjective dissatisfaction: You don't like the AI-generated content style
• Buyer's remorse: Deciding you don't want the product after purchase
• Inaccurate results: Due to dishonest or inaccurate questionnaire responses
• Third-party issues: Problems with your payment method or bank
• Violation of Terms: If you violated our Terms of Service
• Completed delivery: Content was successfully generated and displayed

8. Technical Issues and Support

8.1 Content Generation Failures

If content generation fails after payment:

• Check your internet connection and refresh the page
• Clear browser cache and try again
• Try a different browser
• Contact support (see email at the top of this page)

We will investigate and either:

• Manually trigger content generation
• Provide a full refund if delivery is not possible

8.2 Partial Delivery

If only some images in the Fantasy Set are generated:

• Wait for all images to complete (generation can take 2-3 minutes)
• If errors persist after 10 minutes, contact support
• We may offer a partial refund or regeneration based on the issue

9. Chargebacks and Disputes

9.1 Contact Us First

Before filing a chargeback with your bank or credit card company, please contact us (see email at the top of this page). We are committed to resolving issues fairly and quickly.

9.2 Chargeback Consequences

Filing a chargeback without first contacting us may result in:

• Suspension of your access to the Service
• Additional investigation and documentation requirements
• Potential legal action for fraudulent chargebacks

9.3 Fraudulent Chargebacks

If you file a chargeback after successfully receiving digital content, we reserve the right to:

• Provide evidence of delivery to your payment processor
• Ban your account from future purchases
• Report fraudulent activity to relevant authorities

10. Pricing Errors

In the event of a pricing error on our website:

• We reserve the right to cancel orders placed at the incorrect price
• You will receive a full refund if the order is canceled
• We will notify you of the cancellation via email (if provided)
• You will have the option to purchase at the correct price

11. Taxes and Fees

11.1 Pricing

All prices are displayed in US Dollars (USD) and are exclusive of applicable taxes unless otherwise stated.

11.2 Refund Amounts

Refunds will include:

• The full purchase price paid
• Any applicable taxes you paid

Refunds will NOT include:

• Currency conversion fees charged by your bank
• International transaction fees
• Payment processing fees retained by Stripe

12. Multiple Purchases

If you accidentally purchase the same product multiple times:

• Contact us immediately (see email at the top of this page)
• Provide proof of duplicate transactions
• We will refund duplicate charges promptly

Note: This only applies to genuine duplicate purchases, not multiple purchases with different questionnaire responses.

13. Force Majeure

We are not liable for delays or failures in delivery due to circumstances beyond our reasonable control, including:

• Natural disasters
• Internet outages
• Third-party service failures (OpenAI, Google Gemini, Stripe, Vercel)
• Cyberattacks or security incidents
• Government actions or regulations

In such cases, we will make reasonable efforts to deliver content when services are restored, or provide a refund if delivery becomes impossible.

14. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. The "Last Updated" date will be revised.

Your continued use of the Service after changes constitutes acceptance of the modified policy. However, changes will not affect purchases made before the policy update.

15. Governing Law

This Refund Policy is governed by the laws applicable to our Terms of Service.

For EU consumers, your statutory rights under consumer protection laws are not affected by this policy.

16. Contact Information

For refund requests, cancellations, or questions about this policy, please see the contact information at the top of this page.

17. Summary